Thank You for purchasing our Award Winning Products at Bownet. Our Warranty Policy is detailed below:
1 year Limited Manufactures Warranty on Manufacturing Defects Only. Not normal wear and tear or abuse or damage due to an accident*. Bownet Bags - Roller and Carry Bags have a six month warranty - Not normal wear and tear or abuse or damage due to an accident*.
*Bow Net engineers will determine the type of damage after the required information is submitted.
We made the Warranty Process simple and easy for you to submit the information we require.
1. Name, Address, Phone,
2. Invoice Number & Place of purchase
3. Purchase Date
4. Need Pictures of the problem - send as JPG FILES ONLY - NO PDF'S
5. Net Style or Size and Product Type - ie 3x5 soccer or Big Mouth or Lacrosse-
6. Brief Description of the problem
NOTE : This form is NOT supported from MOBILE DEVICES
So if you're ready with all the above info click here for WARRANTY FORM
*If the Warranty Form is not working for you please send ALL of the information requested to firstname.lastname@example.org. *
Your warranty claim will be reviewed within 48 hours of submission
If we determine the damage falls under our policy, your warranty claim will be processed within 72 hours (3 Business Days) of submission. You will receive an email outlining warranty return information.
If we determine the damage does not fall under out policy, such as abuse, normal wear and tear or an accident, we will contact you within 48 hours explaining our reasoning and offering you options to repair or replace your damaged net.
NOTE: DO NOT SEND BACK YOUR PRODUCT TO BOWNET UNLESS REQUESTED.
If you have not heard from us WITHIN 48 HOURS please do not call customer service. Just send an email to email@example.com